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We’ll get your new home internet connected quickly with our
dedicated moving team, because we understand the challenges that
come with transferring internet connectivity.
Whether you’re switching providers or moving house with us, our
team will make your internet transition as effortless as possible.
Need help over the phone?
Call 1300 551 442*Available Mon-Fri 9am-7pm.
We've got a dedicated team to make your internet move a breeze.
Have peace of mind that you can cancel anything, for whatever reason, with zero termination fees.
Whether you need nbn or 5G Home Internet, we've got options tailored to your new home.
We’re committed to providing affordable internet with great support.
Choose a speed that’s optimised for your usage. Our home internet plans are perfect for streaming, gaming, and everything in between.
Get rewarded for spreading the word. You can earn ongoing discounts for referring friends and family.
Need a little extra help? Our friendly team is always happy to answer
any questions and recommend the right plan for you.
You can also get started by checking your new address.
As soon as you have a move-in date, let us know! The speed of connection at your new home will vary depending on the infrastructure already available. If it's NBN ready, the connection will occur within 1-3 business days.
If you're switching to SpinTel or moving house with an existing SpinTel plan, needing a new modem depends on the service (NBN or 5G) and your current modem's compatibility. For NBN, your existing modem may suffice if it's compatible with the NBN technology at your location. For 5G home internet, a specific 5G-compatible modem provided by SpinTel is required.
Landline numbers are linked to a telephone exchange, or geographical call zones for Voice over Internet Protocol (VoIP), so as long as you remain connected to the same exchange, or stay in the same call zone, you'll be able to keep the same landline number.
Yes, you can, so long as your new address supports the infrastructure linked to your current plan. It's worth reviewing the latest plans on offer as we are constantly updating to bring our customers exceptional value. If your new address is within an exchange that does not have the same plan available (for example, Metro to Regional or ADSL to NBN) you will need to change your plan.
That varies depending on the services you have and the infrastructure you are connecting to. Here's an indication:
| Order Type | Average ETA |
|---|---|
| Mobile Phone Plan | 3-4 Business days (allowing for postage of your new SIM card). |
| Residential Telephone | 1-5 Business days (closer to 5 days if you are transferring a number from another provider). |
| Business Telephone | 1-5 Business days (closer to 5 days if you are transferring a number from another provider). |
| NBN | 1-3 Business days (if the premises already has nbn infrastructure). |
| NBN Bundles | 1-5 Business Days (closer to 5 days if you are transferring a number from another provider). |
In the case where no infrastructure is present at the new address, timeframes are subject to technician availability in your area. Some non-standard installations may attract additional costs from our wholesaler, which the installation technician will discuss with you.
If costs apply to your relocation service, you will be able to find them here or feel free to call our moving team who can help you on 1300 551 442.
