We’ll get your new home internet connected quickly, so you’ll soon be unwinding with your favourite streaming series, facetiming a friend or scrolling your socials.
We have a dedicated moving team because we understand the challenges that come with relocating, especially when it involves transferring essential services like internet connectivity.
Whether you’re switching providers or moving house with us, our team will make your internet transition as effortless as possible.
We all want seamless home internet reconnection!
Need help over the phone? Call 1300 551 442
Follow three easy steps to make your move hassle-free.
Confirm your plan, you may get better value.
Call our moving team on 1300 551 442 Mon-Fri 9am-7pm with your move date and we’ll look after the rest.
We've got a dedicated team to make your internet move a breeze.
No lock-in. Cancel anything, for whatever reason, with zero termination fees.
Whether you need NBN or 5G Home internet, we've got options tailored to your new home.
We're committed to providing affordable internet with great support.
Choose a speed that's optimised for your usage. Our home internet plans are perfect for streaming, gaming and everything in between.
Get rewarded for spreading the word. Earn ongoing discounts for referring friends and family.
Need a little extra help? Our friendly team is always happy to answer any questions and
recommend the right plan for you.
As soon as you have a move-in date, let us know! The speed of connection at your new home will vary depending on the infrastructure al ready available. If it’s NBN - ready, the connection will occur with in 1-3 business days.
If you’re switching to SpinTel or moving house with an existing SpinTel plan, needing a new modem depends on the service (N BN or SG) and your current modem’s compatibility. For NBN, your existing modem may suffice if it’s compatible with the NBN technology at your location. For 5G home internet, a specific 5G-compatible modem provided by SpinTel is required.
If you’re switching to SpinTel or moving house with an existing SpinTel plan, needing a new modem depends on the service (NBN or SG) and your current modem’s compatibility. For NBN, your existing modem may suffice if it’s compatible with the NBN technology at your location. For 5G home internet, a specific 5G-compatible modem provided by SpinTel is required.
Contact us to confirm the compatibility of your device or to see if you'd benefit from a new modem based on their services at your new address.
Land line numbers are linked to a telephone exchange, or geographical call zones for Voice over Internet Protocol (VoIP), so as long as you remain connected to the same exchange, or stay in the same call zone, you’ll be a ble to keep the same landline number.
Yes, you can, so long as your new add ress su pports the infrastructure linked to your current plan. It s worth reviewing the latest plans on offer as we are constantly updating to bring our customers exceptional value.
If your new address is within an exchange that does not have the same plan available (for example, Metro to Regional or ADSL to NBN) you will need to change your plan.
The varies depending on the services you have and the infrastructure you are connecting to. Here's an indication.
| Order Type | Average ETA |
|---|---|
| Mobile Phone Plan | 3-4 Business days (allowing for postage of your new SIM card). |
| Residential Telephone | 1-5 Business days (closer to 5 days if you are transferring a number from another provider). |
| Business Telephone | 1-5 Business days (closer to 5 days if you are transferring a number from another provider). |
| NBN | 1-3 Business days (if the premises already has nbn infrastructure). |
| NBN Bundles | 1-5 Business Days (closer to 5 days if you are transferring a number from another provider). |
In the case where no infrastructure is present at the new add ress, timeframes are subject to technician availability in your area. Some non-standard installations may attract additional costs from our wholesaler, which the installation technician will discuss with you.
If costs apply to your relocation service, you will be able to find them here or feel free to call our moving team who can help you on 1300 551 442.
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