$49
25Mbps 
8Mbps
7pm till 11pm
Unlimited Data
New Customer Discount* $0 Setup No Lock-In Contract$49
Fixed Wireless 2-23Mbps*
7pm till 11pm
Unlimited Data
New Customer Discount* $0 Setup No Lock-In Contract$66
50Mbps 18Mbps
7pm till 11pm
Unlimited Data
New Customer Discount* $0 Setup No Lock-In Contract$71
100Mbps 18Mbps
7pm till 11pm
Unlimited Data
New Customer Discount* $0 Setup No Lock-In Contract$69
Fixed Wireless Plus 2-55Mbps
7pm till 11pm
Unlimited Data
New Customer Discount* $0 Setup No Lock-In Contract$79
235Mbps 22Mbps
7pm till 11pm
Unlimited Data
New Customer Discount* $0 Setup No Lock-In Contract$95
650Mbps 42Mbps
7pm till 11pm
Unlimited Data
New Customer Discount* $0 Setup No Lock-In Contract
Free Fibre Upgrade$71
100Mbps 18Mbps
7pm till 11pm
Unlimited Data
$0 Setup No Lock-In ContractFree Fibre Upgrade$79
235Mbps 22Mbps
7pm till 11pm
Unlimited Data
$0 Setup No Lock-In Contract$14
$19
$25
Easily stay in touch with your loved ones with our competitive international calling rates.
As an added bonus, you'll also enjoy a low rate of $1.98 on landline calls for the first hour to any of the countries below. Flagfall may apply, please consult your plan's Critical Information Summary for more information.
For call rates to a specific country, please select it from the list below.
This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.
The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.
| Order Type | Average ETA | More Information |
| Mobile | 3-4 Business Days | Mobile Setup Process |
| Residential Telephone | 1-5 Business Days | Telephone Setup Process |
| Business Telephone | 1-5 Business Days | Business Phone Setup Process |
| Business VoIP | 1-2 Business Days | VoIP Setup Process |
| Broadband Bundles | 6-14 Business Days | Broadband Bundle Setup Process |
| Business Bundles | 6-14 Business Days | Business Bundles Setup Process |
| NBN Bundles | 9-24 Business Days (much faster with existing NTD) | NBN Setup Process |
You'll generally receive your first bill when your service is activated. It will contain any set up and other one-off charges such as modem charges, as well as a pro-rata charge till the end of the billing period.
Your second bill will contain a full month's charge for your services and will generally be received about the same time each month. You can read more about our billing.
All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).
This page summarises some helpful things to know; if you have any questions, please call us on 13 22 10.
Unlimited data on all plans for worry-free browsing.
Flexible, no lock-in contracts and zero cancellation fees.
Fast, reliable internet speeds for every type of user.
Affordable pricing with plans to fit any budget, plus bundling options for extra value.
Award-winning service with 4.5-star customer ratings.
Friendly customer support and quick, easy setup.
No lock-in. Cancel anytime, for whatever reason, with zero termination fees.
Choose a speed that's optimised for your usage and it's congestion free, ideal for gaming
Simple. Fast. Reliable.
| Speed | 25 |
50 |
100 |
250 |
|---|---|---|---|---|
| Plan Configuration | 25Mbps Down 5Mbps Up |
50Mbps Down 10Mbps Up |
100Mbps Down 20Mbps Up |
250Mbps Down 25Mbps Up |
| Maximum Off Peak Speed 1 |
25Mbps Down 5Mbps Up |
50Mbps Down 10Mbps Up |
100Mbps Down 20Mbps Up |
250Mbps Down 25Mbps Up |
| Typical Evening Speed 2 | 25Mbps Down | 50Mbps Down | 100Mbps Down | 211Mbps Down |
| Suitable For | personperson 1-2 People done Browsing and emails
done Light streaming
clear HD Streaming
|
personpersonperson 1-3 People done Streaming HD video
done Concurrent gaming
done Concurrent downloads
|
personpersonpersonperson 3-4 People done Streaming HD video
done Concurrent gaming
done Concurrent downloads
|
personpersonpersonpersonpersonadd 5+ People done Streaming 4K video
done Concurrent gaming
done Heavy downloads
|
1 Maximum Off Peak Speed is the maximum speed that the majority of customers can expect during other times. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.
2 Typical Evening Speed is the typically expected experience between 7 pm and 11 pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed.
3 Speeds vary for Fixed Wireless and Fibre to the Node services. See Key Fact Sheet for more information.
Our phone pack helps you avoid any unexpected phone bills, call any local, national or mobile number within Australia for as long as you want.
Login to our user portal to change your plan at any time, your plan change will start for your next billing cycle.
Speedy WiFi – Experience superb wireless connections with 867 Mbps (5 GHz) + 300 Mbps (2.4 GHz) dual band WiFi
Superior Range – Two fixed omnidirectional antennas with Beamforming technology provide stable wireless connections and optimal coverage
Versatile Connectivity – Fully compatible with VDSL2/ADSL2+/ADSL2/ADSL standards, as well as fiber, cable, and 3G/4G internet services
Whole-Home Coverage with OneMeshTM – Works alongside TP-Link OneMeshTM products to create a flexible Mesh network
MU-MIMO Technology – Simultaneously transfers data to multiple devices, reducing wait times
Tether App– TP-Link Tether provides the easiest way to access and manage your router on your iOS and Android devices
Super VDSL – The Latest Super VDSL (VDSL2 Profile 35b) tech delivers internet speeds of up to 350 Mbps
Ultra-Fast Speed –Surpasses the WiFi speed limits of the previous generation, reaching up to 1733 Mbps on 5 GHz and 300 Mbps on 2.4 GHz
HD Telephony – Supports up to 6 cordless phones via DECT along with two analog telephones or fax machines, as well as 300 minutes of voice mail storage
MU-MIMO Technology – Simultaneously transfers data to multiple devices to reduce congestion and boost the average throughput
Whole-Home Coverage with OneMeshTM – Works with TP-Link OneMesh products to create a flexible and cost-efficient Mesh network
Lightning-Fast Wired Connection – USB 3.0 port and 4× Gigabit ports run up to 10x faster than the previous generation to unleash your home entertainment
TP-Link Tether App – Easily access and manage your network via the Tether app, such as remote control and automatic updates
Nest Wifi blankets your whole home in strong reliable coverage.
It works behind the scenes to keep your Wi-Fi fast and buffering at bay.
Nest Wifi is easy to set up then connect and manage devices on your network. Plus, pause Wi-Fi to limit screen time for the kids.
Automatic updates help your network stay safe and sound. And when you need some extra help, just ask your Google Assistant in your Nest Wifi point.
Use your voice to control connected devices, play your favourite music, broadcast messages around the house and more.
Nest Wifi manages your whole connected home. One router with one point is strong enough to handle up to 200 connected devices, and fast enough to stream multiple 4K videos at a time.
| Gateways | VR400 | VR2100vcc | Nest |
|---|---|---|---|
| nbn FTTC, HFC, FTTP, FW | |||
| nbn FTTB, FTTN | |||
| 2 Voice ports | |||
| Gigabit Ethernet | |||
| WiFi AC1600 | |||
| WiFi AC2100 | |||
| WiFi AC2200 | |||
| Media Sharing | |||
| Security Cameras | |||
| Spec Sheet | Spec Sheet | Spec Sheet |
“We had to move service provider for a number of reasons. Your staff were very understanding and helpful in having this happen. Thanks for all the help, understanding and support.”
“I found the representative extremely friendly and very helpful. He told me about new rates so I get better service for my money, which will take effect next month. Changed details for my contact and was generally a nice person and very professional.”
Just one sentence is enough to draw attention to the words.
Maybe a link, or information on another product or service - somewhere to read more!
Speedy WiFi – Experience superb wireless connections with 867 Mbps (5 GHz) + 300 Mbps (2.4 GHz) dual band WiFi
Superior Range – Two fixed omnidirectional antennas with Beamforming technology provide stable wireless connections and optimal coverage
Versatile Connectivity – Fully compatible with VDSL2/ADSL2+/ADSL2/ADSL standards, as well as fiber, cable, and 3G/4G internet services
Whole-Home Coverage with OneMeshTM – Works alongside TP-Link OneMeshTM products to create a flexible Mesh network
MU-MIMO Technology – Simultaneously transfers data to multiple devices, reducing wait times
Tether App– TP-Link Tether provides the easiest way to access and manage your router on your iOS and Android devices
Super VDSL – The Latest Super VDSL (VDSL2 Profile 35b) tech delivers internet speeds of up to 350 Mbps
Ultra-Fast Speed –Surpasses the WiFi speed limits of the previous generation, reaching up to 1733 Mbps on 5 GHz and 300 Mbps on 2.4 GHz
HD Telephony – Supports up to 6 cordless phones via DECT along with two analog telephones or fax machines, as well as 300 minutes of voice mail storage
MU-MIMO Technology – Simultaneously transfers data to multiple devices to reduce congestion and boost the average throughput
Whole-Home Coverage with OneMeshTM – Works with TP-Link OneMesh products to create a flexible and cost-efficient Mesh network
Lightning-Fast Wired Connection – USB 3.0 port and 4× Gigabit ports run up to 10x faster than the previous generation to unleash your home entertainment
TP-Link Tether App – Easily access and manage your network via the Tether app, such as remote control and automatic updates
Nest Wifi blankets your whole home in strong reliable coverage. It works behind the scenes to keep your Wi-Fi fast and buffering at bay.
Nest Wifi is easy to set up then connect and manage devices on your network. Plus, pause Wi-Fi to limit screen time for the kids.
Automatic updates help your network stay safe and sound. And when you need some extra help, just ask your Google Assistant in your Nest Wifi point.
Use your voice to control connected devices, play your favourite music, broadcast messages around the house and more.
Nest Wifi manages your whole connected home. One router with one point is strong enough to handle up to 200 connected devices, and fast enough to stream multiple 4K videos at a time.
| Gateways | VR400 | VR2100vcc | Nest |
|---|---|---|---|
| nbn FTTC, HFC, FTTP, FW | |||
| nbn FTTB, FTTN | |||
| 2 Voice ports | |||
| Gigabit Ethernet | |||
| WiFi AC1600 | |||
| WiFi AC2100 | |||
| WiFi AC2200 | |||
| Media Sharing | |||
| Security Cameras | |||
| Spec Sheet | Spec Sheet | Spec Sheet |
Due to the high number of devices available on the market we can only provide limited ‘best efforts’ support in getting you online.
BYO hardware is only recommended for those confident configuring their own hardware.
If you are not confident configuring your own hardware we recommend purchasing one of our pre-configured modems.
We recommend reviewing our Using your own modem with SpinTel nbn™ guide before proceeding.
Unlimited Data
