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TERMS

All our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

The Mobile Service Description and The Mobile Standard Pricing Table also form part of the agreement.

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

• The mobile service will be delivered over the Optus 4G Network or Optus 5G Network if your plan allows it.
  
• When transferring to this service you can keep your existing mobile number.
• Service is billed monthly in advance.
• Where a cancellation is requested, billing will cease at the end of the current billing period.
• Your first month's call, text and data allowance will be on a pro-rata basis. You will receive a proportion of your call, text and data allowances based on the days left in the month. This is until your account aligns with the start of the next billing cycle. For instance, if your plan has a set allowance for national voice calls and you connect mid-month, you will receive half of that allowance until the start of the next billing cycle.
• Calls are billed in 60-second increments.
• International MMS is available with participating mobile networks only. Some recipients may be unable to reply. International MMS charges are incurred on sending the message, whether or not the message is successfully received. SpinTel accepts no liability for any loss as a result of a message being delayed, insecure or not received.
• You are eligible to change your plan at any time, and that change will be effective as of the next billing month.
• An annual mobile levy is applied as determined by the ACMA. As of 2017, the cost of the levy is $0.64. The fee is added to your monthly bill as a one-off charge per year where a mobile or mobile broadband service is active.
• Blackberry handsets are unable to access data on these plans.
• If you are a current SpinTel customer with a mobile service and an old plan that is no longer available on the SpinTel website or in My Account, you are able to change without fees to the new mobile plans (or plans available in My Account). Once the plan change is complete, you will not be able to change back to the previous plan if it is no longer available.