TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

• The mobile service will be delivered over the Optus 5G network. Where 5G coverage is not temporarily available, the service will revert to 4G as available or compatible.
• Service is billed monthly in advance.
• Where a cancellation is requested, billing will cease at the end of the current billing period.
• If the option is available, You are eligible to change your plan at any time, and that change will be effective as of the next billing month.

Service Schedule – 5G Wireless Broadband Service

In applying for SpinTel’s Wireless Broadband service from us you agree to the following:

• Services can only be terminated on the last day of your billing cycle. If you wish to terminate the service in the following billing month, you will be charged for the entire month.
• The 5G Wireless Services have a '50Mbps coverage guarantee'. If you cancel your service for the ‘50Mbps coverage guarantee’, you agree to the following;
• The returned modem must be in the same condition it was received with no damage to the unit. It must be returned with all included cables, power adapter and in the complete and original packaging. Failure to return all parts including all packaging will prevent us from being able to refund the cost of the modem.
• Any refund will not include the shipping cost to receive or send back the modem.
• Any service charges from when the service was activated to when the modem was returned will not be refunded.
• You must contact us if you have are not receiving the minimum 50Mbps speeds. Our team will troubleshoot and create a Return Authorisation for the hardware and a service closure if the speed issue can not be resolved.

Terms of Rental Modems:

These terms and conditions are specific for the modems supplied for Wireless Broadband.

Equipment and Ownership:

• SpinTel retains ownership of the rental modem. We reserve the right to supply you with rental modems that are refurbished, i.e. modems that may have been used previously by another customer. Prior to delivery to you, we will ensure that these modems are tested to be in good working order and have been reset to factory defaults.
• Upon termination of the 5G service plan, you are required to return the modem to SpinTel. If you do not return the modem within 21 days from the date of termination or if the modem is considered damaged or misused (as described below), excluding reasonable wear and tear, you will need to pay the full retail price of the modem.
• Upon termination of non 5G services you will be charged the rental value of the modem until it’s returned.

Installation:

• Modems are delivered to you prior to installation. They are self-service “plug and play” devices.

Faulty and Replacement Equipment:

• If you experience a problem with the rental modem, we will send you a replacement modem and a return bag. If your current model of the modem is unavailable, we will send you a replacement modem offering similar functionality. The modem must be returned within 21 days from the dispatch of the replacement modem. The returned modem will undergo diagnostic testing. There is no charge for replacement modems if modems are faulty, excluding reasonable wear and tear. You will need to pay the full retail price of the modem:
• Nokia FastMile $935.00

if

• (i) you do not return the modem or
• (ii) it is considered damaged or misused such as the following: missing power pack, missing cables, missing or dislodged components or parts, water damage, dirt, dust, debris, disfigured, marked, foreign matter.

Termination Billing Cycle:

• When you cancel your subscription or terminate your service, you must return the modem to SpinTel.
• If you cancel your subscription or terminate your service and you do not return the modem in working order within 21 calendar days from cancellation or termination, you will be charged the retail value of the modem, as applicable at the time the modem was provided to you.
• This charge is applicable in addition to any applicable Early Termination Fees as part of your plan. You are to return the modem to us at your own cost and expense, via courier to SpinTel, at the address provided to you by us at the time of termination.