By Ned McRae
The most crucial piece of equipment in your business is the phone. It's the lifeline between your company and clients. It helps keep communications open to keep people coming back for the service you provide.
If you're not using a PBX system that allows you to manage your calls effectively, all your hard work can be wasted on missed opportunities and neglected clients. That's why it's essential to choose a phone solution that fits your business needs, so you can make sure every call counts.
We've put together this list of phone features your business needs. Whether you're just starting or you've been in business for years, these services will help you get more out of your phone system and ensure that your calls are handled the way they should be.
When a client calls, the IVR system provides a voice-recorded menu and sub-menus, prompting them to press a number to choose the type of service they need. This solution helps filter calls and divert them to the right personnel to meet customer needs.
If your business phone line is busy or being used, the system places an incoming call on queue, letting the client know their ring is acknowledged and will be tended to as soon as a line becomes available. While waiting, they are entertained by music or advertisements playing in the background.
Phone conferencing is a feature that allows you to have a group conversation over the phone. You can use this feature on a one-on-one basis or create a conference call with up to as many people as you require.
The phone extension dialing feature allows you to call multiple extensions from one phone and transfer calls between extensions. This makes communicating with other departments or locations within your organisation easy.
A phone call transfer feature allows an employee to transfer a customer's call to another employee without having to put down the phone and pick up another one. This feature will enable customers to speak with someone else who is qualified to handle their needs while keeping their calls open until they are finished speaking with their new contact.
A phone voicemail feature is a way to let you know when you have new voicemails. You can access it either through the phone itself or by calling in, and it will allow you to listen to your messages in any order.
This feature allows you to have your active voicemail messages sent directly to your email inbox. Your voicemail messages will be delivered as an email attachment and can be played from there on any device.
A phone call recording feature allows you to record both sides of your conversations with clients, customers, and colleagues. This can be extremely useful for businesses that want to improve their customer service or training processes.
The phone time conditions feature allows you to set up different conditions for your phones, such as restricting the times a user can make or receive calls.
Callers will hear music on hold when the line is in use, which can be a simple tune or even a message from your company. This way, you won't lose potential customers because they hang up while waiting for someone to answer.
A phone speed dial feature allows you to assign a number to a name or contact in your phone book. This makes it easy to call someone back by pressing a few buttons on your phone.
This feature allows you to send a call to one line but can be transferred to multiple extensions simultaneously. This is very useful when you move a client to a specific department where different people may be available to answer the call.
A phone announcement is a recording that plays when your call is answered. They typically instruct callers, telling them how to navigate your office or which department they need to talk to. Phone announcements can also be used for other purposes, such as providing information about your company's products, services, or upcoming advertising events.
To ensure your business runs smoothly, you need to have a system with features that allow you to organise calls and messages quickly. Phone solutions enable you to do all of this from one phone system.
Cloud-based phone systems are a crucial part of any small business. Whether you're an e-commerce business or a local restaurant, your phone is the hub of your business.
Cloud Private Branch Exchange System (PBX) is the most reliable phone system. These software-based systems allow communication between employees, clients, and other organisations. They allow you to record messages, respond to voicemails and connect with clients from anywhere.
Cloud PBX is a great way to get set up with a new phone system without worrying about the physical components. These are managed remotely, so you don't have to worry about installation or maintenance. You just pay for the service and get on with your day.
There are many different phone systems available today, meaning there's something for every kind of business owner out there. Whether you're looking for something simple or more advanced, there are options available that will fit your needs perfectly.
If you're looking for a new phone PBX system, you don't have to settle for outdated technology or an overpriced system that won't work for your business. SpinTel offers the Cloud PBX phone system for small businesses. Call SpinTel today and enjoy flexible offers that can help save you up to 50% on phone calls.
